Shipment Policy

Effective Date: January 7, 2025

At Fixitsuri, we are committed to delivering your orders promptly and securely. This Shipment Policy outlines the terms and conditions regarding shipping, delivery, and the services we provide for customers who purchase products from our website fixitsuri.com.

1. Shipping Methods and Costs

We offer a range of shipping options designed to suit your needs. The available shipping methods and costs will be displayed during the checkout process. Shipping fees are calculated based on the following factors:

Shipping Destination: The cost will depend on the delivery address and the shipping zone.
Order Size and Weight: The weight and dimensions of your order will affect the shipping cost.
Shipping Speed: We offer both Standard and Expedited shipping options. The shipping method you choose will determine how quickly your order is delivered.

You will be presented with the available shipping options and their associated costs during the checkout process.

2. Free Shipping

Eligibility: We offer free standard shipping on qualifying orders. Free shipping applies to orders over a certain amount (as specified on our website) within the United States. International orders and expedited shipping may not qualify for free shipping.
Standard Delivery Times: For orders that qualify for free shipping, delivery generally takes 5-7 business days depending on your location.

3. Processing Time

Order Processing: After you place an order, we will begin processing it as soon as possible. Orders are typically processed within 1-2 business days of receiving your payment (Monday through Friday, excluding holidays).
Order Confirmation: You will receive an order confirmation email once your order is placed. If any items are out of stock or unavailable, we will notify you via email as soon as possible.
Shipping Notification: Once your order is shipped, you will receive a shipping confirmation email, which will include a tracking number (if applicable).

Please note that processing time may be delayed during peak shopping seasons, holidays, or due to unforeseen circumstances.

4. Shipping Times

Standard Shipping: Delivery typically takes 5-7 business days after your order is processed, depending on your shipping destination.
Expedited Shipping: If you select an expedited shipping method, such as 2-day or 3-day delivery, your order will arrive within the stated timeframe once it has been processed.
International Shipping: Delivery times for international shipments may vary depending on the destination country and customs processing times. International customers may also be subject to additional customs fees or import taxes, which are the responsibility of the customer.

5. Shipping Restrictions

Domestic Shipping: We currently ship to all U.S. states, including Hawaii and Alaska.
International Shipping: We offer international shipping to select countries. International shipping fees and delivery times will vary based on the destination. Please refer to the shipping options available at checkout for more information.
P.O. Boxes: We can ship to P.O. Boxes within the United States. However, some shipping methods may not be available for P.O. Box addresses.

Please check the shipping policy during checkout to confirm if your location is eligible for international shipping.

6. Tracking Your Order

Once your order has been processed and shipped, we will send you an email with your tracking number. You can use this tracking number to track your order through the carrier’s website. Please allow 24-48 hours after shipment for the tracking information to become available.

7. Shipping Delays

While we strive to deliver all orders on time, certain circumstances may cause delays in shipment. These include, but are not limited to:

Weather-related delays
Carrier delays or service disruptions
High demand or holiday seasons
Customs processing (for international shipments)

If your order is delayed, please allow up to 7 business days after the estimated delivery date for delivery to occur. If you experience a significant delay, please contact our customer service team for assistance.

8. Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at info@fixitsuri.com. We will assist you in locating your package or filing a claim with the carrier.
Damaged Packages: If your order arrives damaged, please notify us within 48 hours of receiving the shipment. Provide photos of the damaged items and packaging, and we will work with you to resolve the issue, either through a replacement or refund.

9. Shipping Address Errors

Incorrect Addresses: If an incorrect shipping address is provided at the time of purchase, we are not responsible for delays or undelivered packages. We strongly recommend that you double-check your shipping address at checkout to ensure it is accurate. If you notice an error, please contact us as soon as possible, and we will try to correct it before your order is shipped.
Address Changes After Shipment: Once your order has been shipped, we cannot change the shipping address. You may need to contact the carrier directly if a change is needed after shipment.

10. Additional Charges

Customs Duties and Taxes: For international shipments, customers are responsible for paying any customs duties, import taxes, or fees that may apply in their country. These fees are typically assessed by the local customs authority and are outside of Fixitsuri‘s control.
Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to pick up a package from the carrier, you will be responsible for reshipping costs.

11. Contact Us

If you have any questions about shipping, delivery times, or need assistance with tracking an order, please contact our customer service team:

Email: info@fixitsuri.com
Phone: (770) 562-0687
Address: 315 Speight Rd, Temple, Georgia (GA), United States