Payment Policy

Effective Date: January 7, 2025

At Fixitsuri, we aim to provide a seamless and secure payment experience for all of our customers. This Payment Policy outlines the terms and conditions regarding the payment methods we accept and how transactions are processed. By making a purchase from our website fixitsuri.com, you agree to the terms stated in this policy.

1. Accepted Payment Methods

We accept the following forms of payment for orders placed on Fixitsuri.com:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal:
    Secure online payments through PayPal.
  • Gift Cards:
    If you have a Fixitsuri gift card, you can apply it as a payment method during checkout.

Payment for your order must be completed before your items are processed and shipped. Fixitsuri reserves the right to refuse or cancel any order if we suspect any fraudulent activity or if there is an issue with the payment method.

2. Payment Processing

  • Payment Authorization: When you place an order, your payment will be authorized at the time of purchase. This authorization verifies that your payment method is valid and has sufficient funds available. However, your account will not be charged until your order has been confirmed and is ready for shipment.
  • Payment Gateway: All transactions are processed securely through a third-party payment processor. Fixitsuri uses industry-standard encryption (SSL technology) to protect your payment details during transmission. We do not store or have access to your full payment details.
  • Currency: All prices and payments are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, your bank or payment provider will handle the conversion to your local currency.

3. Order Confirmation

Once your order is successfully processed, you will receive an email confirmation containing the details of your purchase, including the items ordered, the total cost, shipping address, and order number. This email confirms that your order has been received, but it does not guarantee that the items are in stock or that your payment has been processed.

4. Payment Issues

If your payment fails for any reason, we will notify you by email or phone. Common reasons for payment failures include insufficient funds, incorrect billing information, or problems with your payment method. You will need to resolve the issue by providing an alternate payment method or updating your billing details.

If you experience repeated issues with processing payments, please contact our customer support team for assistance.

5. Sales Tax

Sales tax will be added to your order based on the applicable state and local laws. The sales tax amount will be calculated during the checkout process and will be shown before you confirm your payment.

6. Promotional Discounts and Offers

If you have a discount code, promotional code, or gift card, you can apply it at checkout. Discounts will be applied to the order total before taxes and shipping fees. Please note the following:

  • One-time Use: Promotional codes and discounts are often limited to one-time use per customer.
  • Expiration: Some promotions may have expiration dates or other restrictions, such as minimum order amounts. Please read the terms of any promotion or offer carefully before using them.

7. Payment Security

Your security is a top priority for Fixitsuri. We employ advanced encryption and security technologies to ensure that your payment information is kept safe throughout the transaction process. We use a third-party payment processor that adheres to the highest standards of security to protect your data.

8. Fraud Prevention

To protect our customers and prevent fraudulent transactions, we may perform additional checks on orders that appear suspicious. If any discrepancies or unusual activity is detected, Fixitsuri reserves the right to cancel the order or request further information from the customer to verify the transaction.

If you suspect any unauthorized charges or fraudulent activity on your payment method, please contact us immediately at info@fixitsuri.com or call (770) 562-0687.

9. Payment Disputes

If you dispute any charge on your payment method, please contact us directly within 30 days of receiving your order. We will work with you to resolve the issue. If a dispute is filed with your payment provider or financial institution, we will provide any relevant information regarding your purchase.

10. Customer Support

If you have any questions or concerns regarding payment processing or need assistance with a payment-related issue, please don’t hesitate to contact our customer service team:

  • Email: info@fixitsuri.com
  • Phone: (770) 562-0687
  • Address: 315 Speight Rd, Temple, Georgia (GA), United States