Sales Policy

Effective Date: January 7, 2025

At Fixitsuri, we are committed to providing a smooth and secure shopping experience for all our customers. Below is our Sales Policy, which outlines the terms and conditions for purchasing products from our website fixitsuri.com. By making a purchase, you agree to the terms set forth in this policy.

1. Product Availability

  • Stock Availability: We strive to maintain accurate inventory levels on our website, but due to the high demand for our products, some items may become temporarily out of stock. In the event that an item you order is unavailable, we will notify you immediately and offer you the option to wait for restocking, select an alternative product, or receive a full refund.

2. Pricing

  • Pricing Accuracy: We make every effort to ensure that the prices displayed on our website are accurate. However, errors may occasionally occur. If there is a discrepancy between the price displayed on the website and the actual price of an item, we will contact you before processing your order. You will have the option to accept the corrected price or cancel the order.
  • Sales Tax: Sales tax will be applied to your order in accordance with applicable state and local laws. The final amount of sales tax will be calculated at checkout.
  • Promotions and Discounts: Any promotions or discounts offered by Fixitsuri are valid for a limited time and cannot be combined with other offers unless specified. Promotional discounts are applied before taxes and shipping fees.

3. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payments via PayPal are accepted.
  • Gift Cards: If you have a gift card for use on Fixitsuri.com, you can apply it during checkout.

Payments are processed securely through our payment gateway, and your payment information will not be stored by Fixitsuri. We use encryption (SSL technology) to protect your payment details during the transaction process.

4. Order Confirmation

Once you place an order, you will receive an order confirmation email with details of the items purchased, the total amount, and your order number. This email confirms that we have received your order, but does not guarantee that the order has been processed or shipped. An additional email will be sent when your order has been shipped.

5. Shipping

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. The shipping method you choose will determine the time it takes for your order to be delivered.
  • Shipping Costs: Shipping costs are calculated at checkout based on your order’s weight, size, and delivery location. Orders over a certain amount may qualify for free standard shipping. Please refer to the shipping section during checkout for more details.
  • Shipping Times: Standard shipping typically takes 5-7 business days, while expedited shipping options may take 2-3 business days. Please note that delivery times may vary based on location, weather conditions, and other factors.

6. Order Changes and Cancellations

  • Changes to Orders: Once an order is placed, we strive to fulfill it as quickly as possible. Unfortunately, we are unable to make changes to an order once it has been processed for shipment. If you wish to make changes to your order, please contact us immediately at info@fixitsuri.com, and we will do our best to accommodate your request before it is shipped.
  • Order Cancellations: You can cancel your order within 24 hours of placing it. After this time, orders are typically processed and shipped, and cancellation may no longer be possible.

7. Order Returns and Refunds

  • Returns: If you are not satisfied with your purchase, you can return most items within 30 days of receiving your order. Please refer to our Refund and Returns Policy for detailed instructions on how to return an item.
  • Refunds: Refunds will be issued to the original method of payment after the returned item has been received and inspected. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@fixitsuri.com or (770) 562-0687. We will assist you in arranging a return or exchange, and you will not be responsible for return shipping charges in such cases.

9. Product Descriptions and Content

While we make every effort to ensure that product descriptions, images, and specifications on our website are accurate, there may be occasional discrepancies due to differences in display settings, lighting, or other factors. We reserve the right to modify product descriptions or images at any time without prior notice.

10. Privacy and Security

We are committed to protecting your privacy and personal information. Please review our Privacy Policy to understand how we collect, use, and protect your information during the sales process.

11. Customer Support

If you have any questions regarding our sales policy or need assistance with an order, please do not hesitate to contact our customer service team:

  • Email: info@fixitsuri.com
  • Phone: (770) 562-0687
  • Address: 315 Speight Rd, Temple, Georgia (GA), United States